Frequently Asked Questions

Cancelling a reservation

1. To cancel a reservation in full
Please click 'View Reservation Details' and proceed to login. Once logged in you may cancel a reservation via the ‘Cancel Reservation’ button.
*A fixed cancellation fee will apply for cancellations made after the no-cancellation charge period.
*If you cannot process your cancelation via【View Reservation Details】, please contact our call centre.

2. To make a partial cancellation
Cancellation of part of a reservation is not possible.
If you wish to cancel only part of your reservation, please cancel your reservation in full and make a new reservation.
To cancel a reservation log in via 'View Reservation Details' and proceed to cancel.

*A fixed cancellation fee will apply for cancellations made after the no-cancellation charge period.
*Dynamic packages are priced as the current market value. Rates may vary to those when the initial reservation was made. Please only proceed after understanding this.


Frequently Asked Questions.

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